Reshaping Retail why technology is transforming the industry and how to win in the new consumer driven world
| Publisher: | Wiley |
| Subject: | Retail trade--Technological innovation |
| Authors: | Stefan Niemeier , Andrea Zocchi , Marco Catena |
| Pages: | 208 pages |
| Binding: | Hardcover |
| ISBN: | 9781118656662 |
| Call No: | HF5429 N486 2013 |
Reshaping Retail sets out the driving causes, current trends and consequences of a transformation in retail triggered by technology. The changes go far beyond making items available for sale on the internet. Starting by briefly setting the historical and business system contexts for retail and describe the role that technology has played in the creation of modern retail it then explains the underlying technological drivers behind the current revolution – radical changes in the capacity of both hardware and software, mobile telecommunications changes and the advances of the Internet.
Ultimately, success will hinge on more than competence; it will come down to a way of thinking. Customer-centricity will need to be valued not just by the store owner, as in the past, but also by all employees in the organization. It will need to become embedded in their daily tasks. The same applies to technology, which must be at the center of the organization and recognized as such by everyone.
With a combination of extensive desk and field research, interviews with leading retailers and technologists, together with the real world experience of practitioners in this area, Reshaping Retail will inspire and help store retailers to make the necessary transformation now to win in the new consumer driven world.